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Last Updated: 2026/04/03

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Thank you for shopping at vev-mall. This policy outlines our order processing, shipping, delivery, and other related important information.

1. Order Processing & Shipping Time
We strive to process and arrange shipment for all orders within 1 to 3 business days after your payment is confirmed.

  • Business days are Monday through Friday (9:00 AM - 6:00 PM), excluding statutory holidays and weekends (Saturday and Sunday).
  • All timeframes are calculated based on business days, not calendar days (consecutive days on the calendar).
  • Orders placed on weekends or holidays will begin processing on the next business day.

    • 2. Transit Time & Logistics Partners
    Once shipped, orders typically take 10 to 12 business days for delivery within Canada.
    We partner with the following last-mile delivery services in Canada based on destination and parcel details: Canada Post, UniUni, or Emile Corp. The specific carrier and tracking information will be provided via email once your order is dispatched.

    3. Shipping Costs
    Shipping costs are calculated automatically at checkout based on product weight, dimensions, and the destination address. The final shipping fee will be clearly displayed for your confirmation before payment.

    4. Ship-From Address & Tracking
    All orders are shipped from our centralized operational center in company. Once your order is dispatched, you will receive an email notification containing the tracking number, allowing you to monitor your package's status.

    5. Customs, Import Duties & Taxes

  • Packages shipped by us include a commercial invoice declaring the contents and value as required.
  • According to Canadian customs regulations, imported goods may be subject to applicable customs duties, taxes, or fees (such as GST/HST). These charges are the responsibility of the recipient and are payable to customs or the carrier upon the package's arrival in Canada. 合肥薇辉鲜花销售有限公司 is not responsible for these charges.
  • We cannot predict or control the exact amount. We recommend checking relevant regulations on the Canada Border Services Agency (CBSA) website for guidance.

    • 6. Potential Delays
    While we will make every effort to meet the established time requirements, the following special circumstances may cause processing or shipping delays:

  • Statutory Holidays : Order processing and logistics operations may be suspended.
  • Customs Inspection: Random inspections or documentation reviews by customs authorities can cause delays of several days or even weeks.
  • Peak Seasons or Force Majeure: For example, extreme weather, natural disasters, epidemics, or congestion of international logistics networks.
  • Incorrect Information: An inaccurate or incomplete shipping address or phone number can lead to failed delivery attempts and delays.If your package is significantly delayed due to the reasons above, our customer service team will assist in investigating.

    • 7. Returns & Exchanges
    We offer a 14-calendar day return/exchange policy (starting from the date you receive the package). Items must be unused, in original condition, and in their original packaging. For the detailed process, conditions, and return address, please refer to our dedicated "Returns & Exchanges Policy" page on our website.

    vev-mall

  • Customer Service Email: service@mail.vev-mall.com
  • Customer Service Phone: +86 15823564763